• Deputy Manager - Retail Ops

Location Haryana Gurugram
Experience Range 5 - 8 Years
Open

Job Description
About Us
Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries that began with a mandate to launch and build international and domestic brand equity in India. Over 13 years of rich experience catering to the segments of luxury, bridge-to-luxury, high-premium and high-street lifestyle, RBL has built a great understanding of the psyche of the Indian Consumer. With corporate offices in Gurgaon, Mumbai & Bangalore, RBL now operates over 50 brands spread over 430 stores and 345 shop-in-shops across the country and also own the retail concept stores The Tank & The White Crow across the country. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In the same year, RBL also unveiled its multi-brand outlet The White Crow that showcases a unique curation of over 44 premium brands.
Profile Brief

Job Title: Deputy Manager – Retail Ops - SIS

 

Role:

The incumbent will be responsible for execution of the brand strategy for the assigned area, by setting direction, coaching and developing the store teams, building succession plans and participating in regional/national retail decisions. You will drive profitable top line sales growth and operational excellence in our stores to ensure an exceptional service, foster long-term client relationships and finally represent the spirit of the Brand

 

Key Responsibilities:

Business Planning & Strategy

·       Provide cost & sales analysis on all retail stock offering

·       Assess actual staffing and store expenses in the light of the optimal organizational structure; propose to Retail Director potential swap in resources allocation and/or challenge Store Managers' assumptions/requests

·       Partner and support local teams on driving top line growth, boost store productivity and enhance client satisfaction level

Retail Sales & Operations

·       Operational Excellence – Excellent

·       Constantly give feedback

Envision, Plan & Aggressive Business Plan

·       Create business Plan

·       Ability to execute

·       Monitor the achievement of (area) sales targets and maximize the related operating results; support Store Managers in achieving their own sales and profitability targets

·       Challenge the team to consistently review and improve operational standards and processes, generating solutions that drive productivity

·       Assess the business potential of each store while identifying in advance underperforming locations which could harm profit targets. Develop an effective network to support the identified plans

Customer Service

·       Ensure a true luxury customer experience, constantly nurturing a customer centric culture boosting hospitality, “story telling” capabilities and the execution of Selling Flow; propose new opportunities and solutions based on customers' feedback leveraging also on NPS analysis

·       Guarantee the adoption of practices and processes aimed to collect data customers; analyse CRM/Marketing KPI's and other customer KPI's and ensure the design of an appropriate action plan to increase the value of customer base

Training

·            Product Training

·            Soft-Skills Training

Team Management

·       Assess specific training needs based on product KPI's and business results

·       Coach and empower Store Managers to develop their skills and competencies to support their managerial growth

·       Define training and development priorities and supervise the appropriate training plan is implemented

·       Lead and supervise Training to promote operational skillset training, and drive the product training to retail staff to ensure high quality retail service

·       Maintain accurate client data-base information

Desired Skills and Abilities:

·       Demonstrate strong business understanding with flair for fashion retailing.

·       Self-starter, exceptional communicator and good at interpersonal skills

·       An entrepreneurial mindset, including a high tolerance for ambiguity, a penchant for experimentation, and a bias toward action

·       You're a problem solver by nature; you're comfortable finding implementable solutions and moving quickly in a fast-paced process 

 

Education & Experience Required:

·       A Bachelors or post-graduate degree from a premier B School in Retail or Business related field

·       Min. 5 years of experience in retail sales & ops with minimum 2 years of experience in managing retail store operations.

·       Preferred Industries – Organized Fashion Retailers, E commerce companies, Ad Agencies

 

The Pink Ribbon on the packaging:

We at RBL are committed to diversity in its workforce and are an Equal Opportunity Employer.

In an attempt to bring out the best out of its employees, RBL allows Early Leadership opportunities and promotes Entrepreneurship capabilities, and keeps the invisible threads that connect the RBL family together through the many RBL rituals conducted through the year

 

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