• Deputy Manager - Retail Ops

Location Haryana Gurugram
Experience Range 5 - 8 Years

Job Description
About Us
Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries that began with a mandate to launch and build international and domestic brand equity in India. Over 13 years of rich experience catering to the segments of luxury, bridge-to-luxury, high-premium and high-street lifestyle, RBL has built a great understanding of the psyche of the Indian Consumer. With corporate offices in Gurgaon, Mumbai & Bangalore, RBL now operates over 50 brands spread over 430 stores and 345 shop-in-shops across the country and also own the retail concept stores The Tank & The White Crow across the country. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In the same year, RBL also unveiled its multi-brand outlet The White Crow that showcases a unique curation of over 44 premium brands.
Profile Brief

Job Title: Deputy Manager – Retail Ops - SIS



The incumbent will be responsible for execution of the brand strategy for the assigned area, by setting direction, coaching and developing the store teams, building succession plans and participating in regional/national retail decisions. You will drive profitable top line sales growth and operational excellence in our stores to ensure an exceptional service, foster long-term client relationships and finally represent the spirit of the Brand


Key Responsibilities:

Business Planning & Strategy

·       Provide cost & sales analysis on all retail stock offering

·       Assess actual staffing and store expenses in the light of the optimal organizational structure; propose to Retail Director potential swap in resources allocation and/or challenge Store Managers' assumptions/requests

·       Partner and support local teams on driving top line growth, boost store productivity and enhance client satisfaction level

Retail Sales & Operations

·       Operational Excellence – Excellent

·       Constantly give feedback

Envision, Plan & Aggressive Business Plan

·       Create business Plan

·       Ability to execute

·       Monitor the achievement of (area) sales targets and maximize the related operating results; support Store Managers in achieving their own sales and profitability targets

·       Challenge the team to consistently review and improve operational standards and processes, generating solutions that drive productivity

·       Assess the business potential of each store while identifying in advance underperforming locations which could harm profit targets. Develop an effective network to support the identified plans

Customer Service

·       Ensure a true luxury customer experience, constantly nurturing a customer centric culture boosting hospitality, “story telling” capabilities and the execution of Selling Flow; propose new opportunities and solutions based on customers' feedback leveraging also on NPS analysis

·       Guarantee the adoption of practices and processes aimed to collect data customers; analyse CRM/Marketing KPI's and other customer KPI's and ensure the design of an appropriate action plan to increase the value of customer base


·            Product Training

·            Soft-Skills Training

Team Management