• Section Supervisor

Location Haryana Gurugram
Experience Range 2 - 3 Years

Job Description
About Us
Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries that began with a mandate to launch and build international and domestic brand equity in India. Over 13 years of rich experience catering to the segments of luxury, bridge-to-luxury, high-premium and high-street lifestyle, RBL has built a great understanding of the psyche of the Indian Consumer. With corporate offices in Gurgaon, Mumbai & Bangalore, RBL now operates over 50 brands spread over 430 stores and 345 shop-in-shops across the country and also own the retail concept stores The Tank & The White Crow across the country. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In the same year, RBL also unveiled its multi-brand outlet The White Crow that showcases a unique curation of over 44 premium brands.
About Company
About Hamleys: Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.
Profile Brief

Job Title: Section Supervisor

Grade: A2



  • Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
  • Believes and lives the attitude of “Sheer customer delight” – go beyond
  • To efficiently adhere to all “company procedures and policies.”
  • To work with the team to achieve award winning “customer service.”
  • To actively approach all aspects of work in a positive, productive, and professional manner.
  • To ask for feedback about performance.

Key Responsibilities:

  • Contribute to achieve store KPIs.
  • Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
  • Believes and lives the attitude of “Sheer customer delight” – go beyond 
  • Contribute towards merchandising and keeping the ambience is in accordance with the Brand standards and guidelines.
  • Effectively lead, motivate and coach the team to exceed sales and improve KPIs/customer service standards
  • Able to manage the team with firmness and fairness.
  • To support and improve the VM standards throughout the floor, through training and development of the VM skills of the team
  • Live the “ownership mentality” – looks for areas to contribute on factors impacting overall store performance – create niche for the store in the vicinity\mall.
  • Ability to deliver on all aspects with least guidance from the store manager.
  • Dealing well with different viewpoints as part of a (multidisciplinary) team.
  • Work co-operatively with equals or other team members to set responsibilities.
  • Share information, ideas and suggestions to accomplish mutual goals.
  • Regularly give constructive and appropriate feedback to the management team on individual’s performance.

Desired Skills & Abilities

  • Superior understanding of Indian retailing and global trends.
  • Good communication and interpersonal skills - understand customer needs
  • Good at relationship building - conversion to sales
  • Ability to follow brand and store guidelines
  • Ability to lead a 1-2 team members
  • Good operations experience – receiving stock, inventory keeping, cash handling etc.

Education & Experience Required:

  • 2 to 3 yrs. preferably in premium retailing.
  • Ability to understand and handle aspects of retail operational and merchandising - from the delivery of stock to the final sale of the product.
  • Should be able to share multiple instances of “Customer Delight” and strong “one-to-one relationship building”.
  • Experience working with children will be an added advantage.


What’s in the Magic Box for You:

With its solid management team, loyal customer base, strong cash flow and return on equity, RBL is ideally positioned to successfully execute its growth strategies.

Every individual here can bring their purpose to life through their work and be a part of an environment of inspiring leaders. Join Us and become a part of this MAGIC BOX which will unlock your abilities of executing things in a manner and at a pace, where–You will surprise yourself!

As an Affirmative Action & Equal Opportunity Employer, RBL is proud to maintain a workplace characterized by mutual respect, inclusivity, and the celebration of diversity. We welcome qualified applicants for employment without regard to race, color, ancestry, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.


Opportunity to be a part of a historic and legacy brand Hamleys

The scope for a candidate to not only work in the country but also work on International assignments in departments like Marketing , B & M and VM

Hamleys is the only brand where in spite of being an adult you will be able to look at products and the magic through the eyes of a child

As a Brand we encourage our employees to not only have ownership in what they do, but also have a strong risk taking attitude. A growing brand and the opportunity to create history in the Industry in India.

Above all we want our employees to have loads of fun even at work!




Recruiter Name Gaurav Mahajan
Recruiter Email Id gaurav.mahajan@ril.com
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