Open
and maintain customer accounts by recording account information
·
Resolve
product or service problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve
the problem; expediting correction or adjustment; following up to ensure
resolution
·
Maintain
financial accounts by processing customer adjustments
·
Recommend
potential products or services to management by collecting customer information
and analyzing customer needs
·
Prepare
product or service reports by collecting and analyzing customer information
·
Contribute
to team effort by accomplishing related results as needed
·
Manage
large amounts of incoming calls
·
Generate
sales leads
·
Identify
and assess customers' needs to achieve satisfaction
·
Build
sustainable relationships of trust through open and interactive communication
·
Provide
accurate, valid and complete information by using the right methods/tools
·
Meet
personal/team sales targets and call handling quotas