• Deputy Store Manager

Location Pune
Experience Range 3 - 8 Years
Open

Job Description
About Us
Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries that began with a mandate to launch and build international and domestic brand equity in India. Over 13 years of rich experience catering to the segments of luxury, bridge-to-luxury, high-premium and high-street lifestyle, RBL has built a great understanding of the psyche of the Indian Consumer. With corporate offices in Gurgaon, Mumbai & Bangalore, RBL now operates over 50 brands spread over 430 stores and 345 shop-in-shops across the country and also own the retail concept stores The Tank & The White Crow across the country. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In the same year, RBL also unveiled its multi-brand outlet The White Crow that showcases a unique curation of over 44 premium brands.
About Company
About Hamleys: Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.
Profile Brief

About Us:

Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries in Premium to Luxury segment of Retail. RBL began operations with a mandate to launch and build international and domestic brands in the premium-to-luxury segment across apparel, footwear, and lifestyle businesses. Its current portfolio comprises of all long-term partnerships such as Bally, Kate Spade, Emporio Armani, Canali, Coach, Brooks Brothers, Diesel, MUJI, Steve Madden, Superdry, Hunkemoller, Iconix etc. We have 60 International Brands & Omni-channel partnerships in the country with over 700+ point of sales.

 

About Hamleys:

 

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India, and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

 

Job Title: Fun Consultant – Retail

 

Location: Travancore, Kerala

 

Grade: A1

 

Role: A Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.

As the Store Manager, one will supervise the operational and organizational standards of the store. Your duties will include undertaking administrative tasks, monitoring inventory levels, and developing business strategies.

The ideal candidate must be able to improve customer satisfaction and meet monthly sales goals. In addition to being an excellent communicator, you should also demonstrate outstanding leadership and interpersonal skills.

 

Team Size: 10+

 

Key Responsibilities:

 

Store Operations

Set and agree on store performance targets with Ops Manager

To be accountable for all aspects of the commercial operation of store by managing the performance of store teams to deliver agreed business targets.

To ensure that the Store is always merchandised to the Company’s desired standard and that, with liaison with the Ops Manager and Merchandise Team.

Develop and arrange promotional material and in-store displays.

Undertake store activities such as managing store budgets and updating financial records.

Prepare detailed reports on buying trends, customer requirements, and profits.

To ensure the Store has the correct levels of stock and that replenishment orders are placed, in close liaison with the Retail Ops Manager and Merchandise Team.

Responsible for maintaining the Inventory levels at the store and controlling Shrinkage as per Company Standards.

 

Customer

Deliver excellent service to ensure high levels of customer satisfaction.

Respond to customer complaints and concerns in a professional manner.

To increase the shop customer base by consistently delivering impeccable customer service.

Promote cross branding for customers to increase the portfolio for them

Create business strategies to attract new customers, expand store traffic, and enhance profitability.

 

People

Hire, train, and oversee new staff.

Support the employee onboarding process at the time of new joinee

Handhold the new joinee at the store by assigning buddy