• Senior Executive - Quality

Location Maharashtra Mumbai
Experience Range 3 - 6 Years
Open

Job Description
About Us
Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries that began with a mandate to launch and build international and domestic brand equity in India. Over 13 years of rich experience catering to the segments of luxury, bridge-to-luxury, high-premium and high-street lifestyle, RBL has built a great understanding of the psyche of the Indian Consumer. With corporate offices in Gurgaon, Mumbai & Bangalore, RBL now operates over 50 brands spread over 430 stores and 345 shop-in-shops across the country and also own the retail concept stores The Tank & The White Crow across the country. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In the same year, RBL also unveiled its multi-brand outlet The White Crow that showcases a unique curation of over 44 premium brands.
Profile Brief

 

 

 

 

About Us:

Established in the year 2007, Reliance Brands Limited is an investment arm of Reliance Industries that began with a mandate to launch and build international and domestic brand equity in India.

Over 13 years of rich experience catering to the segments of luxury, bridge-to-luxury, high-premium and high-street lifestyle, RBL has built a great understanding of the psyche of the Indian Consumer. With corporate offices in Gurgaon, Mumbai & Bangalore, RBL now operates over 50 brands spread over 430 stores and 345 shop-in-shops across the country and also own the retail concept stores The Tank & The White Crow across the country. In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries.

In May 2019, RBL marked its first international foray by acquiring the British toy retailer, Hamleys. Globally Hamleys has 201 doors across 17 countries. In the same year, RBL also unveiled its multi-brand outlet The White Crow that showcases a unique curation of over 44 premium brands.

 

 

 

 

 

 

 

 

 

 

Job Role:

Key Responsibilities:

AJIO LUXE PRE-SALES ASSISTANCE

  • Auditing customer interactions quality, investigating customer complaints and collaborating with operations to develop solution & new processes.
  • Providing 6 individual feedbacks to all agents monthly - on a call freshness of 48 hrs.
  • Monitoring calling KPIs like Calls Landed, Answered, and Missed & returned.
  • Liaise with training to ensure looping back findings from quality audits, creation of relevant training content/ scripts and conducting a dip check on critical areas.
  • Create a reward & risk metric program for all agents answering calls
  • Conduct mock audits with new agents & certifying them fit to take calls.

AJIO LUXE ORDER PROCESSING