Job Title : Fun Consultant Hamleys

Location: Our Stores-Mumbai

JOB PURPOSE :

  • To deliver sales and enhance the customer experience through high standards of customer service and product knowledge
  • Enjoys working with children and relishes the challenges that this may present
  • I am the Brand Ambassador both in and out the store

RESPONSIBILITIES :

  • Warm welcome and approach to each customer customers inclination to shop starts right from the first step & eye contact
  • Believes and lives the attitude of Sheer Customer Delight go beyond
  • To efficiently adhere to all Company procedures and policies
  • To work with the team to achieve award winning Customer Service
  • Maintain, encourage and possess Ownership Mentality
  • To communicate with the Management team on any operational challenges faced
  • To keep up to date with product knowledge to share with customers and team members
  • To actively approach all aspects of work in a positive, productive, and professional manner
  • To ask for feedback about performance
  • To actively look for ways to improve performance, and skills
  • Ability to deliver on all aspects with least guidance from the store manager
  • Meeting weekly, fortnightly, quarterly targets
  • Attending customer
  • Contribute to the store merchandising and sales
  • Stocks, inventory and cash handling
  • Implement sales promotions and price changes as directed

EXPERIENCE :

  • Has previously worked in a retail environment with a strong customer focus
  • Enjoys working with children and relishes the challenges that this may present
  • Articulate & numerate
  • Track record of demonstrating initiative to gain success
  • To actively approach all aspects of work in a positive, productive, and professional manner

PEOPLE I WORK WITH :

  • Store Manager
  • Retails Ops Manager
  • Business Manager
  • Business Head
  • Buying & Merchandising Team
  • Training Team
  • Visual Merchandiser

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